Order Consolidation
If you need to merge multiple orders, please contact our customer service team, and we will be happy to assist you. You can reach us via email or WhatsApp.
Please note that after consolidating orders, all items will be shipped together once they are all available. This helps you manage your orders more efficiently and save on delivery costs.
Damaged Items
We sincerely apologize for any issues you've encountered! If an item is damaged during shipping, please contact us promptly. Our customer service team will fully assist you in resolving this issue. We will immediately contact the logistics company to investigate the problem and arrange for a return, exchange, or refund. Whether it's shipping damage or a manufacturing defect, we will provide you with the fastest possible solution to ensure your shopping experience is guaranteed.
Incomplete Items
If you find that some items are missing from your order, don't worry! Our customer service department will resolve this issue for you. We will track down the missing items and arrange for reshipment.
Incorrect Items
If you received an item that does not match your order, please contact our customer service team immediately. Whether it's a wrongly shipped item or an incorrect delivery, we will be responsible for correcting it for you. We will promptly arrange for an exchange and correct your order.
Refund Timeline
Once eligible items are returned and verified, your refund will be processed within 10 business days and credited back to your original payment method. The specific refund time may vary depending on the payment platform. If you have any questions during this period, please feel free to contact us, and our customer service team will provide further assistance.
You can contact us via service@homemade-mall.com or WhatsApp +852 63688745.