Before arranging delivery, it is the customer's responsibility to ensure that Home Made packaged furniture can smoothly pass through all entrances and floors of the delivery address, such as main doors, stairs, hallways, and elevators. If the furniture cannot be delivered to the designated location and completed due to oversized packaging, Home Made will charge the customer for the delivery fee of that day, and the costs incurred for rescheduling delivery will be borne by the customer. Home Made will not refund any related fees or accept return requests for such issues. If you need the dimensions of the packaged furniture, please contact us in advance for detailed information and judge whether it can pass through the delivery channels.
For safety reasons, we recommend wall-mounting some products (please refer to the detailed product descriptions on the website for specific information). However, Home Made does not provide wall-mounting services. If the customer chooses not to wall-mount the product, any future safety risks will be borne by the customer, and Home Made will not be held responsible.
If installation service is included with product delivery, delivery and installation will occur simultaneously. If the customer wishes to receive the goods first and arrange installation at a later date, Home Made will charge an additional fee. Please refer to the "Additional Charges Table" for specific fees.
Some products can only be transported to the designated location after packaging is disassembled. In such cases, we will notify the customer in advance and obtain their consent before proceeding with disassembly. If the product is damaged during transportation due to disassembly, the responsibility will be borne by the customer. If the customer independently requests delivery personnel to disassemble the packaging without Home Made's approval, any damage or additional costs incurred during transportation will also be borne by the customer.
Home Made's delivery and installation services do not include stair delivery, pushing over 50 meters, wall-mounting products, or furniture disposal services. If additional arrangements are required, please notify our customer service department or delivery personnel in advance. For fees related to additional services, please refer to the "Additional Charges Table."
If the delivery personnel cause damage during service, such as drilling holes in walls, damaging pipes or furniture, the responsibility for such damage should be negotiated and resolved between the customer and the delivery personnel. Home Made will not be responsible for any compensation for damages.
If the customer is unable to sign for delivery on the scheduled date, they must notify us at least one business day in advance to make changes. If timely notification is not provided, or no one answers the door on the delivery day, the delivery fee for that day will not be refunded. Subsequent rescheduling of delivery will be charged according to the "Additional Charges Table."
Our transportation team has fixed delivery schedules and cannot immediately confirm specific delivery dates. We will coordinate based on the earliest reception date you provide and arrange the delivery time appropriately. The final delivery date will be confirmed by the transportation department and you will be contacted via WhatsApp or phone for final confirmation.
Home Made reserves the right to make the final decision on all inspection fees, transportation fees, or disassembly and shipping fees.