Home Made does not accept returns or exchanges for any furniture products.

However, Home Made will provide free replacement parts, goods, or repair services to customers in the following three situations:

  1. Products Delivered Not Matching the Order If the product sent by Home Made does not match the order content, we will arrange a free replacement without any additional charges.

  2. Serious Quality Issues Due to Shipping If serious quality issues caused during shipping are discovered, the customer must contact Home Made before signing the delivery document. Once confirmed that the damage was caused by shipping, we will arrange for the replacement of parts or the entire item, and all related costs will be borne by Home Made.

    If the customer has signed the delivery document, Home Made will not handle damages or scratches that occur during subsequent movement or use.

  3. Serious Quality Issues Due to Manufacturing Defects If the product has serious quality issues due to manufacturing defects from the producer, the customer has the right to request a reasonable replacement or repair before signing the delivery document.

    The following situations are not considered quality issues caused by manufacturing defects:

    • Differences between the product and the display item due to the natural characteristics of materials or artificial materials, such as color differences, natural leather textures, wood grain or other natural patterns (e.g., live knots, black lines, color variations, tiger stripes, gradients, knot shadows), natural lines of the material, or stitching on fabric sofas.

    • Damage caused by improper installation, use, storage, or accidents, as well as normal wear and tear.

    • Problems caused by the customer's self-installation, disassembly, modification, or relocation of the product.

    • Any man-made or non-natural damage, such as impact, accidental damage, improper bending, scratches, cuts, or wear and tear from normal use, will not be covered by the warranty.

  4. Furniture Product Exchange and Return Policy

    Home Made will provide free replacement parts, goods, or repair services to customers in the following three situations:

    1. Products Delivered Not Matching the Order
      If the product sent by Home Made does not match the order content, we will arrange a free replacement without any additional charges.

    2. Quality Issues Due to Shipping
      Customers must carefully inspect furniture items before signing for them. If serious quality issues caused during shipping are discovered, please immediately contact Home Made customer service and provide clear photos or videos as proof. We will review and respond within 7 days. Upon confirmation that the issue is indeed caused by shipping or a structural product issue, Home Made will provide exchange or repair services.

    3. Quality Issues Due to Manufacturing Defects
      If the product has serious quality issues due to manufacturing defects, the customer has the right to request a reasonable replacement or repair before signing for the item.

    Notes for Submitting Exchange Requests

    Customers or third parties collecting goods must carefully inspect the product upon receipt and sign the delivery document. Once signed, no subsequent exchange requests will be accepted, and Home Made will not be held responsible. If any issues are found upon receipt, please contact customer service immediately and provide photos and videos as proof. We will review and process this within 7 days.

    If an on-site inspection is required to resolve a dispute regarding an exchange request, and the problem is confirmed to be a factory or installation defect, the inspection fee will be borne by Home Made. If the problem is not of this nature, the customer will be responsible for the inspection fee. If insufficient proof is provided, Home Made reserves the right to refuse inspection services and exchanges.

    Situations Where Exchanges Are Not Accepted

  5. Home Made Shopping Vouchers

    The value of the shopping voucher will be based on the product price after deducting relevant fees and will be issued as a discount code. The voucher is valid for one year and can only be used on a single order.

  6. Home Made will not accept exchange requests for the following reasons:

    • Natural variations in wood grain and color between the product and display items.

    • Minor differences in design or size from the customer's expectations.

    • Return or exchange requests due to the customer's personal reasons or incorrect selection.

    Exchange or Order Cancellation Arrangements After Receipt

    If a customer submits an exchange request on the day of receipt due to quality issues or personal needs, please contact us immediately. We will review the case within 7 days and make a final decision on whether to process the exchange request, but refund requests will not be accepted. If the request is accepted, Home Made will provide a shopping voucher according to the following rules:

    • The voucher amount will be calculated based on the net price of the product after deducting relevant fees and discounts.

    • Exchange requests not due to out-of-stock, shipping, or manufacturing defects will incur additional fees, as detailed in the "Additional Charges Table." These fees will be deducted from the shopping voucher issued by Home Made.

    All returned items must be unused and in resalable condition with original packaging. Home Made is not responsible for any damage caused during the return process, and any defective products do not qualify for exchange.

    Order Cancellation Arrangements Before Receipt

    Customers should carefully read the "Customer Pre-Purchase Notice" and all terms before placing an order to fully understand information such as product dimensions, materials, colors, and delivery times. Once confirmed, orders cannot be changed or canceled unless there is a reasonable reason to submit a return request.